Archive for the ‘Articles’ Category

Instructional Software Requests

Posted March 9th, 2016 by Steve Rota

Department chairs and designated faculty can request for instructional software to be installed in their respective computer labs at the Alief-Hayes, Bissonnet, Katy and Spring Branch campuses. Please review the software currently installed at

To request new software or to update existing software, fill out the Classroom/Lab Software Request Form. For software requests at other HCC locations, please check with the local College Educational Technology Services department.

Northwest Tech Support Requests

Posted January 22nd, 2016 by Steve Rota

At the start of each semester, the IT Helpdesk receives higher than normal volumes of tech support requests. Our priority at this stage is to ensure that Registration/Enrollment services and Student lab/classrooms are not affected by this increase in requests. If your request falls outside of these 2 areas you may experience some delayed response from us this first week, unless the request falls under the following categories:

1. Class in progress, multiple systems down, VIP, business meeting in progress OR

2. Degradation in service affects multiple users

We will be working hard to get to you but if you experience any delays particularly for single user affected requests, please take advantage of available resources in areas such as faculty lounge, library etc.